---
schema_version: "1"
id: 64a989503e6f54cfdd750d15922ff6c6530a73dfc000124a671664c782b3e042
title: AI Agent for IT Approval Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_itapprovalassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_itapprovalassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c2dcd75f3980af9758d1f69a8e338a3d8241490a86275d18dae8afe031ecb66c
description: IT Approval Assistance is a conversational specialized AI agent that helps employees review and process IT approval requests. Use this agent to view pending approvals, access request summaries, and approve or reject requests directly through conversational interaction. This agent streamlines the approval workflow.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for IT Approval Management

IT Approval Assistance is a conversational specialized AI agent that helps employees review and process IT approval requests. Use this agent to view pending approvals, access request summaries, and approve or reject requests directly through conversational interaction. This agent streamlines the approval workflow.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.</td></tr></tbody></table>

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Summarize Approval For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_summarizeapprovalforemployee.htm&type=5&language=en_US)
- [Summarize Open Approvals For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_summarizeopenapprovalsforemployee.htm&type=5&language=en_US)
- [Review Approval Work Item](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_reviewapprovalworkitem.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Approving a software license request

Scenario: Manager Linda has a pending approval request for a team member's software license.

- Linda: Do I have any pending IT approvals?
- AI Agent: Yes, you have a pending approval. The request from John Martinez for an Adobe Creative Cloud license at $54.99 per month. To confirm before I proceed, would you like to review the full request details or approve or reject it now?
- Linda: What's the business justification?
- AI Agent: John needs it for creating marketing materials and training videos for the product launch campaign. The request has been endorsed by the Marketing Director. Would you like to approve this request?
- Linda: Yes, approved.
- AI Agent: The Adobe Creative Cloud license request for John Martinez has been approved. The license will be provisioned within 24 hours and he'll receive access instructions via email.