---
schema_version: "1"
id: 130cdee7a46c61d3803e131cbc1efba60a8c048b884aa4247e6157195c8594ef
title: AI Agent for Infrastructure Provisioning
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_infrastructureprovisioningassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_infrastructureprovisioningassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ec4a043aec6e1999aab8b77c5eb17ec17f19d841d9bb799da425d56a672f49e3
description: Infrastructure Provisioning Assistance is a conversational specialized AI agent that helps employees request new IT infrastructure resources. Use this agent to provision virtual machines, create Kubernetes clusters, and set up specialized test environments. This agent focuses exclusively on initial infrastructure creation and set up.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Infrastructure Provisioning

Infrastructure Provisioning Assistance is a conversational specialized AI agent that helps employees request new IT infrastructure resources. Use this agent to provision virtual machines, create Kubernetes clusters, and set up specialized test environments. This agent focuses exclusively on initial infrastructure creation and set up.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Server Decommissioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_srvr_dcmsn.htm&type=5&language=en_US)
- [Request Kubernetes Cluster Provisioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_k8s_clstr_prvsn.htm&type=5&language=en_US)
- [Provision a Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_prvsn_vm.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Provisioning a Kubernetes cluster for a new project

Scenario: DevOps Engineer Laura needs a new Kubernetes cluster for a microservices pilot project.

- Laura: I need a new Kubernetes cluster provisioned in AWS for our microservices pilot. Can you set that up?
- AI Agent: I can provision that K8s cluster for you. To confirm before I proceed, which AWS region do you need, and how many nodes should the cluster have initially?
- Laura: US-West-2 region, and start with 5 nodes—3 for applications and 2 for monitoring.
- AI Agent: Your Kubernetes cluster has been provisioned in AWS US-West-2 with 5 nodes (3 application nodes, 2 monitoring nodes). The cluster details, kubeconfig file, and access credentials have been sent to your email. The cluster is ready to deploy workloads and has autoscaling enabled for future expansion.