Hardware Request Assistance is a conversational specialized AI agent that helps employees request corporate hardware and peripherals. Use this agent to order equipment, request loaner devices, access hardware specifications and compatibility guides, and report hardware failures. This agent validates requests against corporate policy.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
Service Catalog Items
This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.
- Request New Monitor
- Request Device Return
- Request Laptop Hardware Upgrade
- Request Laptop Replacement
- Request Device Encryption Support
- Enroll Device for MDM
- Report Printer Issue
- Request Printer Supplies
- Report Hardware Issue
- Request Projector or Display Support
- Request New Laptop
- Request Peripheral Device
Agent Actions
These actions run automatically during your conversation with the specialized agent.
- Answer Questions with Knowledge
- Get Eligible Service Catalog Items
- Execute Service Catalog Item Flow
- Get Product Launch Card
- Create Incident For Employee
- Get Current Assigned Asset Details
Requesting a docking station for remote work
Scenario: Patricia is setting up a home office and needs a docking station for her company laptop.
- Patricia: I'm working from home full-time now and need a docking station with dual monitor support. Can I request one?
- AI Agent: I can help you request that docking station. To confirm before I proceed, do you need a USB-C or Thunderbolt dock, and how many USB ports do you require?
- Patricia: USB-C is fine, and I need at least 4 USB ports for my peripherals.
- AI Agent: Your docking station request has been submitted and approved. A USB-C dock with dual 4K display support and 6 USB ports will be shipped to your home address on file. Expect delivery within 3-5 business days, and you'll receive a tracking number via email.