---
schema_version: "1"
id: 4cd9cc6c7f5a12fe8410beaf5b79b8a0f68f2f376a1da6f1fad37ee168a2ec54
title: AI Agent for Endpoint Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_endpointassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_endpointassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 324447e628e357b2e8c1006620dd65e19c54e0aa6aad7b0a10931b0cd12ea196
description: Endpoint Assistance is a conversational specialized AI agent that helps employees monitor and optimize workstation health and hardware visibility. Use this agent to diagnose system performance issues, deploy monitoring software for device telemetry, retrieve information on assigned IT assets, and address performance bottlenecks. This agent maintains accurate hardware records and improves workstation reliability.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Endpoint Management

Endpoint Assistance is a conversational specialized AI agent that helps employees monitor and optimize workstation health and hardware visibility. Use this agent to diagnose system performance issues, deploy monitoring software for device telemetry, retrieve information on assigned IT assets, and address performance bottlenecks. This agent maintains accurate hardware records and improves workstation reliability.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Monitoring Agent Installation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_mntrng_agnt_instln.htm&type=5&language=en_US)
- [Report System Performance Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_perfrmnc_issue.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)
- Get Current Assigned Asset Details

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Diagnosing slow computer performance

Scenario: Sarah's laptop has been running very slowly for the past few days, affecting her productivity.

- Sarah: My laptop has been really slow lately. Applications take forever to open and everything feels sluggish.
- AI Agent: I can help diagnose your performance issue. To confirm before I proceed, when did you first notice the slowdown, and are there any specific applications that are particularly slow?
- Sarah: It started about 3 days ago, and Outlook and Chrome are the worst offenders.
- AI Agent: I've deployed a diagnostic monitoring agent to your laptop to analyze resource usage. Initial results show your disk is 95% full, which is causing the slowdown. I recommend removing old files or archiving them to network storage. Would you like me to create a service request to increase your local storage capacity?