---
schema_version: "1"
id: 489bc5c7b601441e272d6023fb14a473b47d97cd13391b85cfc93adc049763c0
title: AI Agent for Device Security Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_devicesecurityassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_devicesecurityassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a2ac5e6edee0ca4963cced6cf26ad4da0d6cec3bef45cd43e784dcecdcb726c7
description: Device Security Assistance is a conversational specialized AI agent that helps employees maintain security compliance on corporate-managed devices. Use this agent to enroll laptops and mobile devices into Mobile Device Management (MDM) platforms, report malware, or unauthorized access, and respond to security threats. This agent ensures that encryption and software standards are met for device protection.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Device Security Management

Device Security Assistance is a conversational specialized AI agent that helps employees maintain security compliance on corporate-managed devices. Use this agent to enroll laptops and mobile devices into Mobile Device Management (MDM) platforms, report malware, or unauthorized access, and respond to security threats. This agent ensures that encryption and software standards are met for device protection.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Enroll Device for MDM](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_enroll_mdm.htm&type=5&language=en_US)
- [Report Device Security Incident](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_device_scrty.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)
- Get Current Assigned Asset Details

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Enrolling a new laptop into MDM

Scenario: Amanda received a new company laptop and needs to enroll it in the mobile device management system.

- Amanda: I just received my new laptop. How do I get it enrolled in the security management system?
- AI Agent: I can help you enroll your laptop in MDM. To confirm before I proceed, is your laptop serial number SN-98234-LT, and are you connected to the corporate network?
- Amanda: Yes, that's the serial number, and I'm on the office Wi-Fi.
- AI Agent: Your laptop SN-98234-LT has been enrolled in the MDM platform. Security policies, including disk encryption and antivirus software, are being applied now. This process takes about 10 minutes. You'll receive a confirmation notification once enrollment is complete.