---
schema_version: "1"
id: d93e1b5ece173fa3e71158c9df9a1a15a0ee0a583ae6251441f444e62c2b28f2
title: AI Agent for Cloud Resource Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_cloudresourcesassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_cloudresourcesassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c7ebcb2fb60d56d704490a82d8536b5b9b355d7877ad8c81eb10a53d0d951566
description: Cloud Resources Assistance is a conversational specialized AI agent that helps employees provision and operate cloud resources, such as virtual machines and remote desktops. Use this agent to provision virtual machines and storage, and set up development stacks, restart services, update firewall configurations, access databases securely, and report issues with virtual machines. This agent streamlines cloud operations, supports secure access, and helps maintain reliable cloud environments.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Cloud Resource Management

Cloud Resources Assistance is a conversational specialized AI agent that helps employees provision and operate cloud resources, such as virtual machines and remote desktops. Use this agent to provision virtual machines and storage, and set up development stacks, restart services, update firewall configurations, access databases securely, and report issues with virtual machines. This agent streamlines cloud operations, supports secure access, and helps maintain reliable cloud environments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Provision a Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_prvsn_vm.htm&type=5&language=en_US)
- [Modify a Virtual Machine](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_mdfy_vm.htm&type=5&language=en_US)
- [Reinstall Operating System](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_reinsall_os.htm&type=5&language=en_US)
- [Request a Firewall Rule Change](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_firewall.htm&type=5&language=en_US)
- [Request Cloud Storage Bucket Creation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_cloud_bckt_crtn.htm&type=5&language=en_US)
- [Request Virtual Machine Restart or Reboot](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_vm_rstrt_rebt.htm&type=5&language=en_US)
- [Request Credential Rotation](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_crdntl_rotn.htm&type=5&language=en_US)
- Request Token Rotation
- [Request Database Access](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_it_cloud_db_accss.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Provisioning a virtual machine for development

Scenario: Alex needs a new virtual machine to set up a test environment for an upcoming project.

- Alex: I need a new VM on AWS for testing our microservices architecture. Can you set one up with Ubuntu and 16GB RAM?
- AI Agent: I can provision that VM for you. To confirm before I proceed, which AWS region do you prefer, and do you need any specific development tools pre-installed?
- Alex: US-East-2 region, and please install Docker and Kubernetes.
- AI Agent: Your VM has been provisioned in AWS US-East-2 with Ubuntu, 16GB RAM, Docker, and Kubernetes pre-installed. The instance details and SSH credentials have been sent to your email. You can access it immediately using the provided connection string.