---
schema_version: "1"
id: 7d46b17c7d23953535270d8bdd480560816b930f84462f0eb6e79b84fb185d36
title: AI Agent for Badge Access Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_badgeaccessassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_badgeaccessassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e9da99b48606a050ccc8f94d5fb616057e415b624464e1b914a40bdaf80304df
description: Badge Access Assistance is a conversational specialized AI agent that helps employees manage physical access for corporate facilities. Use this agent to issue new employee ID badges, replace lost or damaged badges, create temporary visitor passes, and verify identity for badge requests. This agent ensures secure facility access management.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Badge Access Management

Badge Access Assistance is a conversational specialized AI agent that helps employees manage physical access for corporate facilities. Use this agent to issue new employee ID badges, replace lost or damaged badges, create temporary visitor passes, and verify identity for badge requests. This agent ensures secure facility access management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request New ID Badge](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_id_badge.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Requesting a replacement badge

Scenario: Emily lost her employee badge and needs a replacement to access the building.

- Emily: I lost my employee badge yesterday. I need a replacement so I can get into the office tomorrow.
- AI Agent: I can help you request a replacement badge. To confirm before I proceed, do you need a temporary badge for today, or just the permanent replacement?
- Emily: Just the permanent replacement is fine. I'm working from home today.
- AI Agent: Your replacement badge request has been submitted. Your new badge will be ready for pickup at the security desk by 10:00 AM tomorrow. Bring a government-issued ID for verification when you collect it.