---
schema_version: "1"
id: 62aca81019e5b766813ad7afb1768f98b644fd350c84bb815423b2d9add1e081
title: AI Agent for Application Password Reset Assistance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_apppaswrdresetassist.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_apppaswrdresetassist.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8cae5948503c6b16a09f97c8065d3563c07abe3f9236ec12080db90075e97989
description: Application Password Reset Assistance is a conversational specialized AI agent that securely helps employees reset passwords for business applications. Use this agent to create password reset requests, verify employee identity, and reset credentials for supported applications. This agent reduces IT helpdesk ticket volume and minimizes downtime caused by application login issues. This agent handles application passwords only, it doesn't support system, network, or operating system password resets.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Application Password Reset Assistance

Application Password Reset Assistance is a conversational specialized AI agent that securely helps employees reset passwords for business applications. Use this agent to create password reset requests, verify employee identity, and reset credentials for supported applications. This agent reduces IT helpdesk ticket volume and minimizes downtime caused by application login issues. This agent handles application passwords only, it doesn't support system, network, or operating system password resets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Salesforce Password Reset](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_sf_pwd_rst.htm&language=en_US&type=5)
- [Request Okta Password Reset](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_okta_pwd_rst.htm&type=5&language=en_US)
- [Request Application Password Reset](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_app_pwd_rst.htm&type=5&language=en_US)
- [Request Password Reset for OneLogin](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_onelogin_pwd_rst.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Resetting a forgotten application password

Scenario: Employee Marcus is locked out of the Salesforce CRM application and needs access urgently before a client call.

- Marcus: I can't log in to Salesforce. I think my password expired. Can you help me reset it?
- AI Agent: I can help you reset your Salesforce application password. Just to confirm, this will reset your Salesforce CRM credentials only for network or system login issues, please contact your IT helpdesk directly. Can you verify your employee ID and the email address associated with your account so I can authenticate your request?
- Marcus: Sure, employee ID is M10482 and my email is marcus.lee@company.com.
- AI Agent: Thank you, Marcus. I've verified your identity and submitted a password reset for your Salesforce account. A temporary password has been sent to marcus.lee@company.com. You'll be prompted to create a new password on your next login. Is there any other application you need help with today?