---
schema_version: "1"
id: 3ebf237d08c6e133d70c0b2db16c9cadd9fe65e06074982055e09b4aec5d6ec1
title: Agentforce Permission Sets for IT Fulfillers and Employees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_permsets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_permsets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 735c547c394c606d302b7d95326d9725f98df208d107b61ce97a8a6c1aef0340
description: Review the required permissions for your employees and IT teams to use Agentforce for IT services.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Agentforce Permission Sets for IT Fulfillers and Employees

Review the required permissions for your employees and IT teams to use Agentforce for IT services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d82275e72">User Role</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d82275e75">Required Permission Sets</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d82275e78">Additional Role-Specific Permissions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e72 ">Org Admin</td>

          <td data-label="Required Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e75 ">
            <ul>
              <li>Access Agent Default Admin</li>

              <li>Prompt Template Manager</li>

              <li>Data Cloud Admin</li>

            </ul>
          </td>

          <td data-label="Additional Role-Specific Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e78 ">None</td>

        </tr>
        <tr class="">
          <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e72 ">Fulfiller or Manager (Incident, Major Incident, Problem, Change, Configuration
            Item)</td>

          <td data-label="Required Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e75 ">
            <ul>
              <li>Access Agentforce Default Agent</li>

              <li>Prompt Template User</li>

              <li>Data Cloud User</li>

              <li>IT Service Configuration Item Owner</li>

              <li>IT Service Configuration Item Reader</li>

              <li>IT Service Configuration Item Type Manager</li>

              <li>IT Service Configuration Item Type Reader</li>

            </ul>
          </td>

          <td data-label="Additional Role-Specific Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e78 ">
            <p>One of these permission is added, based on the user's specific job: </p>
            <ul>
              <li>Incident Fulfiller</li>

              <li>Incident Manager</li>

              <li>Major Incident Manager</li>

              <li>Problem Fulfiller</li>

              <li>Problem Manager</li>

              <li>Change Fulfiller</li>

              <li>Change Manager</li>

              <li>CMDB Manager</li>

              <li>CI Owners</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e72 ">Employee or Requester</td>

          <td data-label="Required Permission Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e75 ">
            <ul>
              <li>Prompt Template User</li>

              <li>Data Cloud User</li>

              <li>Unified Catalog Community User</li>

              <li>Admin Created Custom Permset</li>

            </ul>
          </td>

          <td data-label="Additional Role-Specific Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d82275e78 ">None</td>

        </tr>
      </tbody>
    </table>