---
schema_version: "1"
id: ef62c67a80024d2ad4458bc1445af4f3da2300bb1a59c0d71b417c6475db3778
title: AI Actions for Change Request Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_fulfillers_chngreqmgmnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_chngreqmgmnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7610b6cf6a009db97f220c879a2e50d413f464f9edc9e43ae374e9fbc985a3b4
description: Agentforce automatically populates key fields such as change type, business justification, impact analysis, and risk level. This automation streamlines scheduling, reduces manual effort, and improves the change request management process.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Actions for Change Request Management

Agentforce automatically populates key fields such as change type, business justification, impact analysis, and risk level. This automation streamlines scheduling, reduces manual effort, and improves the change request management process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Change request fulfillers and managers use the agent actions available for change request management. They can use these actions within the Agentforce conversation flow to identify and summarize the change request.

## Find and Summarize Change Request

Here’s how change request fulfillers can find and summarize change request for dark mode release by using Agentforce.

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            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26548e82">Instructions</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26548e85">Example Utterance or User Input</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26548e88">Agent response</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26548e91">Standard Action Engaged</th>
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            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d26548e82 ">Generate an overview of a change request by using change request record and
              attached files.</td>

            <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d26548e85 ">
              <ul>
                <li>Summarize this change request.</li>

                <li>Provide a summary of this change request</li>

                <li>Can you summarize the details of this change request?</li>

                <li>Give me a brief summary of the change request.</li>

              </ul>
            </td>

            <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d26548e88 ">The agent summarizes the purpose and status of a change request by analyzing
              the change request details and attached files. For example, the summary states that
              the dark mode feature release has Low risk and is Scheduled for the next release.
              The attached configuration export confirms the feature flag settings for the
              rollout.</td>

            <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d26548e91 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_summarizechangerequest.htm&amp;language=en_US" target="_blank">Summarize Change Request</a></td>

          </tr>
        </tbody>
      </table>