--- schema_version: "1" id: 780d2562314a65d361d71dcdc9c5076fcce3c2c3974a7590eded3b1fc2d4a0cf title: AI Actions for Calendar Management collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_fulfiller_calendr_mngmnt.md canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfiller_calendr_mngmnt.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: cf930df7cfa9d4561e784adb2e4a91527afb6eea773df81430e981e5d50ce678 description: IT service desk members can schedule meetings, coordinate calendars, and manage event invitations by using Agentforce in their preferred channel. Streamline meeting coordination by creating events based on attendee availability, adding or removing participants, and handling the complete invitation process to reduce scheduling time and conflicts. products: - Service Cloud - Agentforce IT Service release: "264" --- # AI Actions for Calendar Management IT service desk members can schedule meetings, coordinate calendars, and manage event invitations by using Agentforce in their preferred channel. Streamline meeting coordination by creating events based on attendee availability, adding or removing participants, and handling the complete invitation process to reduce scheduling time and conflicts. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
Use actions within the Agentforce conversation flow to schedule meetings, coordinate calendars, and manage event invitations. Agentforce guides users through creating events based on attendee details, adding or removing participants, and coordinating preferred times. ## Identify Meeting Attendees Here's how a user identifies meeting attendees and retrieves the correct email addresses by using Agentforce. You can also see the action that's triggered in response to the user's input.
Instructions Example Utterance or User Input Agent response Standard Action Engaged
Provide the names or partial Email addresses of meeting attendees so that the agent can identify and return the correct Email addresses.
  • Find the Email addresses for Sarah Chen and Mike Johnson.
  • I need to schedule a meeting with Alex Smith.
  • Get me the Email for David Park.
  • Who is john.doe@company?
 The agent searches the directory and returns the correct Email addresses for the identified attendees (for example, sarah.chen@company.com, mike.johnson@company.com). If multiple matches are found, the agent asks for clarification. Identify Meeting Attendees
## Schedule Outlook Meeting Here's how an user schedules a meeting in Outlook by using Agentforce. You can also see the action that's triggered in response to the employee's input.
Instructions Example Utterance or User Input Agent response Standard Action Engaged
Provide the meeting details, including attendees, time, and purpose, so that the agent can schedule a meeting in the Outlook calendar.
  • Set up a call with Sarah and Mike on June 12 at 10 AM.
  • Book a call with David on June 30 at 2 PM.
  • Schedule a call with Robert and Emma on June 23 at 1 PM.
 The agent gathers the required details, confirms the attendees, time, and meeting purpose, and schedules the meeting in the Outlook calendar. It provides a confirmation with the meeting details. The agent schedules meetings at the exact time you provide. It doesn't check attendee availability or suggest alternative time slots. Schedule Outlook Meeting