---
schema_version: "1"
id: ed7d4c93ffc4d2c6cf13d40ba45c5968796adc27a1a98b7fc7f1852ba3b1b014
title: Industries Service Innovations for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ise_service_innovations_from_industries.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ise_service_innovations_from_industries.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a9c46d316470d91fec5d445bbb37724655fbdf64efed9f036853816d83160ff
description: Service Innovations, a collection of components from Industries available in Agentforce Service (formerly Service Cloud), can help service reps quickly resolve customer cases and proactively address issues.
products:
  - Service Cloud
release: "264"
---
# Industries Service Innovations for Service

Service Innovations, a collection of components from Industries available in Agentforce Service (formerly Service Cloud), can help service reps quickly resolve customer cases and proactively address issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

These components are available as part of Service Innovations.

## Identity Verification

Contact center reps use this feature to verify the identity of an individual through communication channels, such as open CTI, voice, messaging, and in-person visit.

## Audit Trail

Administrators use this feature to audit the identity verification records generated by the Identity Verification feature. The feature helps detect compliance frauds and identity breaches.

## Timeline

Contact center reps use this feature to get a chronological view of the events relating to a person or resource in one place.

## Action Launcher

Contact center reps use this feature to search for and launch actions and service processes to assist individuals with their requests and issues.

#### See Also

- [_Salesforce Help_: Identity Verification](https://help.salesforce.com/s/articleView?id=ind.fsc_identity_verification.htm&type=5&language=en_US)
- [_Salesforce Help_: Audit Trail](https://help.salesforce.com/s/articleView?id=ind.the_audit_trail_component.htm&type=5&language=en_US)
- [_Salesforce Help_: Action Launcher](https://help.salesforce.com/s/articleView?id=ind.the_action_launcher_component.htm&type=5&language=en_US)
- [_Salesforce Help_: View Events Using Timeline in Salesforce](https://help.salesforce.com/s/articleView?id=ind.timeline.htm&type=5&language=en_US)