---
schema_version: "1"
id: a097ed1a7da441f04f0df1d94809a0c511ca6f04cffd2eb055c602d3763813a6
title: Use Milestones and Entitlements to Track an Incident
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_use_slas.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_use_slas.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc636e5bc9a22424b3ad22d5c76d3c8eaa907fab9661d820a50b066854c51264
description: Stay on top of incidents with milestones and entitlements.
products:
  - Service Cloud
release: "264"
---
# Use Milestones and Entitlements to Track an Incident

Stay on top of incidents with milestones and entitlements.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Admin Setup](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_sla_admin_setup.htm&release=264.0.0&type=5)**  
    Set up entitlements and milestones for your incident management teams.
- **[Incident Tracking for Support Reps](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_sla_agents.htm&release=264.0.0&type=5)**  
    Use milestones and entitlements to keep customers in the loop during an incident.