When a widespread issue occurs, stay on top of it with incident routing in Omni-Channel and customer service level agreements. Required Editions View supported editions. Route Incidents to the Right Team with Omni-ChannelWhen an incident occurs, route the incident to the right team with queue-based or skill-based routing in Omni-Channel. Use Milestones and Entitlements to Track an IncidentStay on top of incidents with milestones and entitlements.
When a widespread issue occurs, stay on top of it with incident routing in Omni-Channel and customer service level agreements. Required Editions View supported editions. Route Incidents to the Right Team with Omni-ChannelWhen an incident occurs, route the incident to the right team with queue-based or skill-based routing in Omni-Channel. Use Milestones and Entitlements to Track an IncidentStay on top of incidents with milestones and entitlements.
