---
schema_version: "1"
id: b8cdb2b2df550aa1f29ae4f811951f853b4366538bb38ebcc4bd51fe83e976bf
title: Admin Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_sla_admin_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_sla_admin_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7e0ba1a0b6705311df4e88ba51e813efd429fdeb27b243faa35227f670fe71fd
description: Set up entitlements and milestones for your incident management teams.
products:
  - Service Cloud
release: "264"
---
# Admin Setup

Set up entitlements and milestones for your incident management teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Set Up an Entitlement Process for Incidents](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_set_up_entitlement_process.htm&release=264.0.0&type=5)**  
    Enable entitlements for incidents to help support reps deliver the correct service level to your customers. Set up entitlement processes to create a customized timeline that includes all the steps (milestones) that support reps must complete to resolve an incident.
2. **[Add Entitlements to Your Page Layouts](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_entitlements_page_layout.htm&release=264.0.0&type=5)**  
    Add entitlements fields to your Incident page layouts.
3. **[Add the Milestones Component to the Incident Page Layout](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_milestones.htm&release=264.0.0&type=5)**  
    See your time-dependent steps from the incident, such as first response or incident resolution times.