---
schema_version: "1"
id: ac0ef686d7edc074b320b2cbd7d8b3b5b510c0de23839f4c769916684862cf72
title: Set Up Customer Service Incident Management Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d02854f5955c508ba889f909446992864982b4cf6b433fde9ea9d4978bc9857
description: To use Customer Service Incident Management sample flows, like Change Case Owner to Incident Owner or Close Change Request & Related Issues, complete the setup.
products:
  - Service Cloud
release: "264"
---
# Set Up Customer Service Incident Management Flows

To use Customer Service Incident Management sample flows, like Change Case Owner to Incident Owner or Close Change Request & Related Issues, complete the setup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To use Customer Service Incident Management flows, first enable Customer Service Incident Management.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Customer Service Incident Management flows also work in components other than the Actions & Recommendations component. [Tell Me More](https://help.salesforce.com/s/articleView?id=platform.flow_distribute_internal.htm&type=5&language=en_US)

1. To add a Customer Service Incident Management sample flow to the Actions & Recommendations component, first clone the flow.
    1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
    2. Select **Change Case Owner to Incident Owner** or **Close Change Request & Related Issues**, and click **Save As**.
    3. Enter a flow label and API name. Save your changes.
    4. Activate the flow.
    5. Repeat steps a through d for the other Customer Service Incident Management flow.
2. Add the flows [to a deployment](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_deployment.htm&type=5&language=en_US) and select **Change Request** or **Incident** as the object.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note Change Case Owner to Incident Owner works only on incidents. Close Change Request & Related Issues works only on change requests.
3. To show the flows to users from the Actions & Recommendations component, [add the deployment to the component](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_use_deployment.htm&type=5&language=en_US). The Actions & Recommendations component is automatically added to Customer Service Incident Management page layouts.