---
schema_version: "1"
id: c64b60c7ef48ab2fa266dee3acaa9080e4035ff0727793258fbe0c6c88ffe295
title: Create a Custom Broadcast Slack Message Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_broadcast_template_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_template_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d0dda46b28a40a619c048e2d066bb85fb2f7b7434f47312e0bfb305cd9d83285
description: To send broadcast Slack messages that are customized to your business needs, create custom broadcast Slack message templates. By default, the template is set to Incident Updates in Slack (Default).
products:
  - Service Cloud
release: "264"
---
# Create a Custom Broadcast Slack Message Template

To send broadcast Slack messages that are customized to your business needs, create custom broadcast Slack message templates. By default, the template is set to Incident Updates in Slack (Default).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before you create a broadcast Slack message template, complete the [Service for Slack app setup](https://help.salesforce.com/s/articleView?id=slack.set_up_slack.htm&type=5&language=en_US) and enable broadcast Slack messages.

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. Under Set Up Broadcast Slack Message, find Create Custom Templates (Optional), and select **Create Templates**.
3. Under Custom Notification Types, select **New**.
4. Select **Slack** as the notification type.
5. Enter a custom notification name and API. The name shows to users when they create a broadcast Slack message as the template name.
6. Set the object to Incident.
7. Optionally, enter a description, then click **Next**.
8. Set the distribution app to **Service Cloud for Slack**, then select **Next**.
9. Enter a title and body message. This text is what’s sent to users in the Slack channel when a broadcast Slack message is created. To make your broadcast Slack message template dynamically update based on the record’s field, use merge fields. See [Merge Fields in Slack Notifications](https://help.salesforce.com/s/articleView?id=platform.notif_builder_merge_fields.htm&type=5&language=en_US)
    
    ![Create a Slack Notification window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_slack_notification_template.png)
10. Optionally, add action buttons.
11. Click **Done**.

When a user creates a broadcast Slack message from an incident, they can now select the custom template.

![Template selected in Send a Broadcast Slack Message window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_template_selected.png)