---
schema_version: "1"
id: c38afb5047b993d502af32edbedd36ed5b3ca84f657584636c5ea74dd844c256
title: Set Up Broadcast Emails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_broadcast_emails.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_emails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d3325a53b7666751579bdf9dfee8afe45960d068a526fb36b22fa4937b77030e
description: To let users send a broadcast email when an incident occurs, enable broadcast emails, manage or create a contact list view, or let your users send a broadcast email to case or product contacts related to the incident.
products:
  - Service Cloud
release: "264"
---
# Set Up Broadcast Emails

To let users send a broadcast email when an incident occurs, enable broadcast emails, manage or create a contact list view, or let your users send a broadcast email to case or product contacts related to the incident.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Enable Broadcast Emails](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_enable_emails.htm&release=264.0.0&type=5)**  
    Enable broadcast emails to let users send an email with critical information to impacted customers.