---
schema_version: "1"
id: 036493fc8ce7ace10d46c46618eb905fbde6727b19e5806cd3071df67c3b6e96
title: Set Up Broadcast Alerts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_setup_broadcast_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d05281c2a6a7411d08f2dab102ba8e7ee80a0f0b2dcf25a4cf05a1bf10f46bbf
description: To let users send an in-app alert when an incident occurs, enable broadcast alerts, create a broadcast topic, and assign it to a group. Then, if using a custom Lightning console app, add the Incident Alerts widget to your console.
products:
  - Service Cloud
release: "264"
---
# Set Up Broadcast Alerts

To let users send an in-app alert when an incident occurs, enable broadcast alerts, create a broadcast topic, and assign it to a group. Then, if using a custom Lightning console app, add the Incident Alerts widget to your console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Enable Broadcast Alerts](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_enable_alerts.htm&release=264.0.0&type=5)**  
    Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.
2. **[Add the Incident Alerts Utility to a Lightning Console App](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_incident_alert.htm&release=264.0.0&type=5)**  
    To let users receive broadcast alerts when an incident occurs, add the Incident Alerts utility item to your Lightning console app. This step is required only for users with custom Lightning apps and is enabled automatically for Lightning Service Console users.
3. **[Customize the Incident Alerts All Tab](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_alerts_customize_all_incidents.htm&release=264.0.0&type=5)**  
    Show a custom incident list view from the Incident Alerts utility All tab. By default, an out-of-the-box All Incidents (Default) list view is shown.
4. **[Create a Broadcast Topic for Broadcast Alerts](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_bt_alert.htm&release=264.0.0&type=5)**  
    To let incident managers send a broadcast alert, first create at least one broadcast topic. When an incident occurs, incident managers can then send broadcast alerts to groups based on a broadcast topic.
5. **[Assign a Broadcast Topic to a Group](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_topic_to_group.htm&release=264.0.0&type=5)**  
    To send a broadcast alert to a predetermined set of Salesforce users, assign a broadcast topic to one or more groups. When an incident occurs, incident managers can then send broadcast alerts to a group in Salesforce based on a broadcast topic.