---
schema_version: "1"
id: aba04f41e2dc21de1d368cf99e15e52e1962e9d3636c366e3491b908ad7c9f4f
title: Send a Broadcast Slack Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_send_a_broadcast_slack_message.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_slack_message.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b2384e090ba6636b9d0c32d2bc8358f037880819f6f55ea373a7e42b71818526
description: Keep stakeholders and leadership teams in the loop when an incident occurs with broadcast Slack messages. A broadcast Slack message is visible to all users who have access to the associated Slack channel.
products:
  - Service Cloud
release: "264"
---
# Send a Broadcast Slack Message

Keep stakeholders and leadership teams in the loop when an incident occurs with broadcast Slack messages. A broadcast Slack message is visible to all users who have access to the associated Slack channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Customer Service Incident Management must be enabled.
- Broadcast Slack messages must be enabled.
- Broadcast topics must be assigned to Slack channels.

1. Go to the incident related lists and find the Broadcast Communications related list.
2. Click **New Broadcast Slack Message**.
3. Select the relevant broadcast topic and template, and click **Next**.
4. Before sending a message, review the list of channels where the message will be sent. To send the broadcast message to a different channel, choose a different broadcast topic.
5. If applicable, review the message preview and click **Send**.
    
    To ensure that what you’re sending is appropriate to share, your admin might have a broadcast topic that sends messages to a test channel. You can use a test broadcast topic and Slack channel to ensure that your content is safe to share.
6. Confirm that the content is appropriate and click **Send Anyway**.
    
    ![Broadcast Slack message preview screen](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_slack_preview.png)

#### See Also

- [Set Up Broadcast Slack Messages](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_slack.htm&release=264.0.0&type=5 "To let users share incident updates in Slack, set up the Service for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel.")