---
schema_version: "1"
id: 649a98c1c8d8ee541cbab727887184e57f1b7a644519d0b0d662fec87fe16ded
title: Send a Broadcast Alert
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_send_a_broadcast_alert.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_alert.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6a369bb0a6b6e5a51d604ccaca056c919627f67df4b32aa1bc023e3da3d27d16
description: When an incident occurs, send an alert to the appropriate team members so that they can take direct action and quickly resolve the issue. The alert is routed to the team based on the topics that are assigned to the group. For example, if an incident related to a hardware issue occurs, then you select Hardware Issue as the broadcast topic. The incident group that handles hardware issues is then notified.
products:
  - Service Cloud
release: "264"
---
# Send a Broadcast Alert

When an incident occurs, send an alert to the appropriate team members so that they can take direct action and quickly resolve the issue. The alert is routed to the team based on the topics that are assigned to the group. For example, if an incident related to a hardware issue occurs, then you select Hardware Issue as the broadcast topic. The incident group that handles hardware issues is then notified.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Customer Service Incident Management must be enabled.
- Broadcast alerts must be enabled.
- Broadcast topics must be assigned to groups.

1. Go to the incident related lists and find the Broadcast Communications related list.
2. Click **New Broadcast Alert.**
3. Select the relevant broadcast topic and click **Next**.
4. Review the alert and click **Send**.
    
    ![Preview box for a broadcast alert.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_alert_preview.png)

After you send a broadcast alert, the group’s team members see the alert on the Incident Alert utility’s Newest tab.

#### See Also

- [Respond to a Broadcast Alert](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_respond_to_a_broadcast_alert.htm&release=264.0.0&type=5 "To act on a broadcast alert, you can attach related cases to recent and ongoing incidents in the Incident Alerts utility. You can also open the incident to get caught up on the details. To use the Incident Alerts utility, an admin must add it to your Service app.")
- [Set Up Broadcast Alerts](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_setup_broadcast_alerts.htm&release=264.0.0&type=5 "To let users send an in-app alert when an incident occurs, enable broadcast alerts, create a broadcast topic, and assign it to a group. Then, if using a custom Lightning console app, add the Incident Alerts widget to your console.")