---
schema_version: "1"
id: a99030c238e8918bb2aae8ee2670f9f60d0cb76264d400856efe451014308aed
title: Respond to a Broadcast Alert
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_respond_to_a_broadcast_alert.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_respond_to_a_broadcast_alert.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b5afe245c682067dfb9ee0d015a362b40a933cdd9187810975e6e49068af3fe8
description: To act on a broadcast alert, you can attach related cases to recent and ongoing incidents in the Incident Alerts utility. You can also open the incident to get caught up on the details. To use the Incident Alerts utility, an admin must add it to your Service app.
products:
  - Service Cloud
release: "264"
---
# Respond to a Broadcast Alert

To act on a broadcast alert, you can attach related cases to recent and ongoing incidents in the Incident Alerts utility. You can also open the incident to get caught up on the details. To use the Incident Alerts utility, an admin must add it to your Service app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Customer Service Incident Management must be enabled.
- Broadcast alerts must be enabled.
- Broadcast topics must be assigned to groups.

1. Open the Incident Alerts utility.
2. To view and manage your recent broadcast alerts, go to the Newest tab. From there, you can open the incident or attach a case.
    
    ![Incident alert box opened to newest tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_alert_newest.png)
3. To see a list of all incidents and take action, go to the All tab.
    
    ![Incident alert box opened to all tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_alert_all.png)