---
schema_version: "1"
id: d416118496bc0a6fdf28aa15199196ffd78f6c7df29bfa7583d34855dda1d26f
title: Report On Customer Service Incident Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_reporting.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_reporting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1bc21de7fe2fc44299c435a9d511ce6ad3555db2bb67fdde25b741d46f20b1b0
description: See how your team resolves incidents with the Customer Service Incident Management dashboard managed package. Track how many incidents, problems, and change requests were created and closed. And measure user adoption with monthly active users.
products:
  - Service Cloud
release: "264"
---
# Report On Customer Service Incident Management

See how your team resolves incidents with the Customer Service Incident Management dashboard managed package. Track how many incidents, problems, and change requests were created and closed. And measure user adoption with monthly active users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. Under Integrations, find Optimize and Report, and install the Customer Service Incident Management dashboard managed package.
    
    ![Incident Management Dashboard](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_insights.png)