As you work to identify and resolve an incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.
Required Editions
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Track child incidents
From an incident’s Related tab, add child incidents that are related to a parent incident.
Track assets affected by an incident
From an incident’s Related tab, add assets involved in a widespread problem and then define the impact under Related Assets.
Track problems and incidents related to an incident
From an incident’s Related tab, add incidents or problems that are caused by or similar to the incident.
Track cases related to an incident
From an incident’s Related tab, add cases that are the root cause of or similar to the incident. Related incidents and problems are also visible from a case’s related issues.
Track products and assets related to an incident
From an incident’s Related tab, add products or assets that are impacted by an incident.
Keep in mind as you use incident-related items:
- The Related Assets or Products related list’s New button is available only on an Incident page layout. The button can’t be added to or removed from other object pages if an incident related item related list is added to the layout.
Track change requests related to an incident
From an incident’s Related tab, add change requests that resolved an incident. You can also have custom values to measure the change request’s impact.
Track swarms and swarm members related to an incident
From an incident’s Related tab, see Slack swarms and swarm members that are related to the incident.