---
schema_version: "1"
id: 619e7eb2a0f2a99aab86d9b636509d31fa37d3f9a4ab40f393732f8e57851fb7
title: Notify Internal Stakeholders with Broadcast Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_notify_internal_stakeholders.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_notify_internal_stakeholders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07ca263783cddd9518f48e84f60f5a849546d160d22b07af5ced49a3cb42964f
description: To notify incident teams or internal stakeholders of an ongoing incident, use broadcast alerts or Slack messages.
products:
  - Service Cloud
release: "264"
---
# Notify Internal Stakeholders with Broadcast Communications

To notify incident teams or internal stakeholders of an ongoing incident, use broadcast alerts or Slack messages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Send a Broadcast Alert](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_alert.htm&release=264.0.0&type=5)**  
    When an incident occurs, send an alert to the appropriate team members so that they can take direct action and quickly resolve the issue. The alert is routed to the team based on the topics that are assigned to the group. For example, if an incident related to a hardware issue occurs, then you select Hardware Issue as the broadcast topic. The incident group that handles hardware issues is then notified.
- **[Respond to a Broadcast Alert](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_respond_to_a_broadcast_alert.htm&release=264.0.0&type=5)**  
    To act on a broadcast alert, you can attach related cases to recent and ongoing incidents in the Incident Alerts utility. You can also open the incident to get caught up on the details. To use the Incident Alerts utility, an admin must add it to your Service app.
- **[Send a Broadcast Slack Message](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_send_a_broadcast_slack_message.htm&release=264.0.0&type=5)**  
    Keep stakeholders and leadership teams in the loop when an incident occurs with broadcast Slack messages. A broadcast Slack message is visible to all users who have access to the associated Slack channel.
- **[Update a Broadcast Slack Message](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_update_slack_message.htm&release=264.0.0&type=5)**  
    To keep stakeholders informed without sending a new broadcast Slack message, update a broadcast Slack message’s incident fields to reflect the latest changes.
- **[Delete a Broadcast Slack Message](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_delete_broadcast_slack.htm&release=264.0.0&type=5)**  
    Delete a broadcast Slack message from the Slack channel, without leaving the Service Console, when an incident is resolved or no longer relevant.