---
schema_version: "1"
id: be55fd4d0bbe85fd5583a9c6e60202e41fa0cd2e84a3c9ebd5185081b47d0add
title: Considerations for Customer Service Incident Management Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_flow_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_flow_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aae7153835ca8bf2e30f88d261f713da7c4878ebff5f52b3979e3dd9f965097f
description: As you use Customer Service Incident Management sample flows, keep in mind these considerations.
products:
  - Service Cloud
release: "264"
---
# Considerations for Customer Service Incident Management Flows

As you use Customer Service Incident Management sample flows, keep in mind these considerations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- [Flow Limits and Considerations](https://help.salesforce.com/s/articleView?id=platform.flow_considerations.htm&type=5&language=en_US)
- The Run Flows user permission is required for the running user.
- To use a Customer Service Incident Management flow, Incident Management must be enabled.
- Change Case Owner to Incident Owner flow works only on incidents. Close Change Request & Related Issues flow works only on change requests.
- Close Change Request & Related Issues flow closes only the change request and its related cases, problems, and incidents.
- If the Closed picklist value is removed from the Change Request Status field, the Close Change Request & Related Issues flow fails.
- Change Case Owner to Incident Owner flow works only if cases are marked as related to an incident.
- Customer Service Incident Management flows work only in components or Lightning pages that specify a record ID. For example, you can’t use a Customer Service Incident Management flow from an Experience Cloud side or from the utility bar.
- Close Change Request & Related Issues flow doesn’t support partial updates. For example, if the running user doesn’t have access to at least one related issue, the flow fails.
- For Change Case Owner to Incident Owner flow, the case owner can be changed only if the running user has access to the case.
- A flow can fail due to a trigger or validation error. Check whether any records related to the flow have validation errors.
- For Change Case Owner to Incident Owner flow, the case owner can be changed only if the incident owner is a User.