---
schema_version: "1"
id: 7076ac1a5c54b07797ca3de951b73a9af2a82af037358b380c039d1cc781fe2e
title: Diagnose the Problem
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_diagnose_problem.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_diagnose_problem.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9db04c68b29d4bc44cc25c3903401369bc508128fa8c7030eecae59d7f881334
description: Find an incident’s root cause.
products:
  - Service Cloud
release: "264"
---
# Diagnose the Problem

Find an incident’s root cause.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Create a Problem](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_problem.htm&release=264.0.0&type=5)**  
    To investigate the root cause of an incident and collaborate with experts, create a problem.
- **[Identify Problem-Related Issues](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_identify_problems.htm&release=264.0.0&type=5)**  
    As you work to diagnose the problem and resolve the incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.