---
schema_version: "1"
id: 1e8d5ae55cb768c72ad165ca7096e049c17c82b0398cbfa8618fa21a1c1f104f
title: Deactivate a Broadcast Site Banner
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_deactivate_broadcast_site_banner.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_deactivate_broadcast_site_banner.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f173870b5469d0a9c895082f82bf62d6ef32195ffb199de62bae7d19b9ac7851
description: When an incident is resolved, deactivate the banner to remove it from your site.
products:
  - Service Cloud
release: "264"
---
# Deactivate a Broadcast Site Banner

When an incident is resolved, deactivate the banner to remove it from your site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

A broadcast site banner must be active to deactivate it.

1. Go to the incident related lists and find the Broadcast Communications related list.
2. Find the broadcast site banner, and open the broadcast communication record.
3. From the broadcast communication record’s Related tab, find the broadcast communication audience record.
4. Click the record’s dropdown and select **Deactivate Banner**.
5. Click **Deactivate Banner** and click **Finish**.