---
schema_version: "1"
id: 0c8d874a63df35ff69cb1d55d6d0d119a79247c9f2918fc5e0f3b71611be1065
title: Create an Incident Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c8cacd1d5c82db49f6d34539bf4a1e9dcdf84af7287f9c2baf4b1a914282e9a5
description: Automatically route incidents to a specific queue.
products:
  - Service Cloud
release: "264"
---
# Create an Incident Queue

Automatically route incidents to a specific queue.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d65961e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d65961e55 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d65961e55 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. In Setup, from the Quick Find box, enter Queues, and then select **Queues**.
2. Click **New**.
3. Enter a label and queue name.
4. Select your Customer Service Incident Management routing configuration.
5. Select **Incident** as the object.
6. Add users with the Incident Omni-Channel permission set to the queue.
7. Save your changes.

After an incident is created, support reps can assign incidents to the Incident queue.