---
schema_version: "1"
id: 1b01b64c3e69e13cc840b7b5fa2bfce15c2c852d91a6b2cbc85d9e9e0cf9411a
title: Create a Problem
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_problem.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_problem.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e874d738ac1aea735a6627348821f33292a8abe8fdd9042f04df5dff995beca
description: To investigate the root cause of an incident and collaborate with experts, create a problem.
products:
  - Service Cloud
release: "264"
---
# Create a Problem

To investigate the root cause of an incident and collaborate with experts, create a problem.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Service Console, click the dropdown, and select **Problems**.
    
    ![Problems in the navigation bar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_problem_nav.png)
2. Select **New**.
    
    ![New Problem window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_new_problem.png)
3. Enter the information and save your changes.

After you create a problem, you can collaborate with stakeholders to resolve the issue.