---
schema_version: "1"
id: f56a0f695741f9f231783fbb907033874cb0da48927ebab763d56cff20a1f26f
title: Set Up an Incident Presence Status
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_presence_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_presence_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 106855244d53fd8ef70265963b2ace744bc61093963b4bdb93f455f2a8fed680
description: Let support reps assigned to the Incident channel mark themselves as available to resolve incidents.
products:
- Service Cloud
release: "264"
---
# Set Up an Incident Presence Status
Let support reps assigned to the Incident channel mark themselves as available to resolve incidents.
### Required Editions
1. In Setup, from the Quick Find box, enter Presence Statuses, and then select **Presence Statuses**.
2. Click **New**.
3. Enter a status name and developer name.
4. Set the status to **Online** to let support reps receive new incident work.
5. Select **Incident** as the channel.
6. Save your changes.
7. Give users access to the Omni-Channel presence status.
1. In Setup, from the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
2. Click **New**.
3. Enter a label and an API name.
4. Save your changes.
5. Under the permission set’s Apps section, select **Service Presence Statuses Access**.
6. Click **Edit**.
7. Add the Incident presence status and save.
8. Select **Manage Assignments**.
9. Click **Add Assignments** and add users with the Service Cloud User license. Click **Assign**.
10. Save your changes.