---
schema_version: "1"
id: 341664046069e4138ef7a013f12c35657246dd76fbbba5b7f9e95f7963134fdd
title: Create an Incident Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_incident_channel.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_incident_channel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 677ee7083db1076d03fb075079ecdc66878359dfd129dccb27822cbdb63d6ccf
description: Route incidents to support reps via Omni-Channel.
products:
  - Service Cloud
release: "264"
---
# Create an Incident Channel

Route incidents to support reps via Omni-Channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d142577e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d142577e55 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d142577e55 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. In Setup, from the Quick Find box, enter Channels, and then select **Service Channels**.
2. Click **New**.
3. Enter a channel name and developer name.
4. Select **Incident** as the Salesforce object.
5. Set the capacity model to **Tab-based**.
6. Save your changes.