---
schema_version: "1"
id: c019681f87a1e6d61054fe0f8c852ed8767f7eebe54502f314cc5a0b71244bba
title: Create an Incident
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_incident.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_incident.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6b49fca53587792645a001b303e4f7d60af7508d55b7d2e270e214ae2edc2caf
description: Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.
products:
  - Service Cloud
release: "264"
---
# Create an Incident

Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Service Console, click the dropdown and select **Incidents**.
    
    ![Incidents in the navigation bar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_nav_bar.png)
2. Select **New**.
3. Enter the information and save your changes.
    
    ![New Incident window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_new_incident.png)