---
schema_version: "1"
id: 148cd0ca3726fa4952a5cbba349bf0e064d581ea4e028bd93772afa20489fa34
title: Create an Entitlement for Incidents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_entitlement.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_entitlement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cdf455cfc14ee909a0bda4ff0d023b78d6a5010a411b9811d0845298ded770b1
description: Create an entitlement and link it to your entitlement process to resolve incidents correctly and on time.
products:
  - Service Cloud
release: "264"
---
# Create an Entitlement for Incidents

Create an entitlement and link it to your entitlement process to resolve incidents correctly and on time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the App Launcher, find and select **Entitlements**.
2. Click **New**.
3. Enter the same name as the entitlement process.
    
    ![New Entitlement window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_new_entitlement.png)
4. Select an account name, set a start date, and save your changes.

When an support rep creates an incident, they can assign an entitlement. After the entitlement is added to the incident, the milestone counter begins.