---
schema_version: "1"
id: 628a3caf503d3f76179f50fbf6c3274e7da8b9347e061dfe0d4f3e6ebe7ac20d
title: Create a Change Request
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_change_request.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_change_request.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1920c7b013b4ce57a0d77a42f7e85f062e16e3d7151d0e9ecf27b5f2cabed998
description: To roll out a solution to a problem and resolve an incident, create a change request.
products:
  - Service Cloud
release: "264"
---
# Create a Change Request

To roll out a solution to a problem and resolve an incident, create a change request.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Service Console, click the dropdown, and select **Change Requests**.
    
    ![Change Requests in the navigation bar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_change_request_nav.png)
2. Select **New**.
    
    ![New Change Request window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_new_change_request.png)
3. Enter information such as the reviewer name or remediation plan, and then save your changes.

After you create a change request, you can use work plans and work steps to outline the actions needed to resolve the incident.