Salesforce Docs Portal

Create a Broadcast Topic for Broadcast Slack Messages

To let incident teams send a broadcast Slack message, first create at least one broadcast topic. When an incident occurs, users can then send broadcast Slack messages to Slack channels based on a broadcast topic.

Required Editions

View supported editions.

Before you create a broadcast topic:

  1. Review or create broadcast channels in Slack.
  2. Create a broadcast topic type or use the default type.

If you already have a broadcast topic for your broadcast Slack messages, you can skip these steps and go straight to assigning it to a Slack channel.

  1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
  2. Under Create Broadcast Topics and Assign to Channels, click Create & Assign.
  3. Select New.
    Create Broadcast Topic window
  4. Enter a name and description, then select a broadcast type.
  5. Select Incident Communication as the broadcast reason.
  6. Save your changes.

After you create a broadcast topic, assign it to a Slack channel.