---
schema_version: "1"
id: 35717c02f6a98b6d1d4ce8f0dca5bc921ad2cec4a0243fbf615e15d7115c863a
title: Create a Broadcast Topic for Broadcast Site Banners
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_create_broadcast_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_broadcast_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 543266bdf20a4d454b85949aaae623776098690f55c959790da7ef9db61050f8
description: To let users create a broadcast site banner, first create at least one broadcast topic. When an incident occurs, users can then add broadcast site banners to an Experience Cloud site based on a broadcast topic.
products:
  - Service Cloud
release: "264"
---
# Create a Broadcast Topic for Broadcast Site Banners

To let users create a broadcast site banner, first create at least one broadcast topic. When an incident occurs, users can then add broadcast site banners to an Experience Cloud site based on a broadcast topic.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before you create a broadcast topic:

- Review or create available networks sites.
- [Create a broadcast topic type.](https://help.salesforce.com/s/articleView?id=slack.slack_apps_sales_create_broadcast_topic_type.htm&type=5&language=en_US)

If you already have a broadcast topic for your broadcast site banners, you can skip these steps and go straight to assigning it to a network site.

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. Under Create Broadcast Topics and Assign to Network Sites, click **Create & Assign**.
3. Select **New**.
    
    ![Create Broadcast Topic window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_new_broadcast_type.png)
4. Enter a name and description, then select a broadcast type.
5. Select **Incident Communication** as the broadcast reason.
6. Save your changes.

After you create a broadcast topic, assign it to a network site.