---
schema_version: "1"
id: e15293736fe04657004a0d5ae1cd197cae41422b845223171dde8f1cdfbea6a4
title: Automate with Customer Service Incident Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_automate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_automate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 655ddd064590c6a2bc69b01182fb19db194c6b47e51a1c89fc2ecc261a366e95
description: Seamlessly resolve issues with automation tools for Customer Service Incident Management.
products:
  - Service Cloud
release: "264"
---
# Automate with Customer Service Incident Management

Seamlessly resolve issues with automation tools for Customer Service Incident Management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Flows for Customer Service Incident Management](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_flows.htm&release=264.0.0&type=5)**  
    Use flows to automate your Customer Service Incident Management process.