---
schema_version: "1"
id: d713ca3d01c980222ca828d1d784910e8ee00d0be1f00a0f749778a18b5549cf
title: Work Plans for Support Reps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_agent_work_plans.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_agent_work_plans.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 159204d8ecc87971b86b2fa9fb62b2c75e3acc9a80e8cd0893d5cbf29f1084f2
description: Resolve an incident quickly with work plans.
products:
  - Service Cloud
release: "264"
---
# Work Plans for Support Reps

Resolve an incident quickly with work plans.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Create a Work Plan](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_create_work_plan.htm&release=264.0.0&type=5)**  
    After you identify an incident’s problem and create a change request, create a work plan to outline the required steps to resolution.
- **[Identify Change Request-Related Issues](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_related_change_requests.htm&release=264.0.0&type=5)**  
    As you work to resolve the incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.