---
schema_version: "1"
id: c15d3f5451cb25b451c804d2c2cfe51b5f9f8fbfe893b96a51f5cdfcfe9578fc
title: Add Related Items to Your Incident and Case Page Layouts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_add_related_to_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_related_to_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af03b34e08db9391f5e85a761a5e70d2db4cb6ffaef39e3a736d70c1b9be8d51
description: To see case-related incidents, problems, and change requests from the case record, add a related list to the Case page layout. And for orgs with Customer Service Incident Management enabled before Winter ’24, add the Product field to see related products from the Incident page layout.
products:
  - Service Cloud
release: "264"
---
# Add Related Items to Your Incident and Case Page Layouts

To see case-related incidents, problems, and change requests from the case record, add a related list to the Case page layout. And for orgs with Customer Service Incident Management enabled before Winter ’24, add the Product field to see related products from the Incident page layout.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. See case-related incidents, problems, and change requests from the Case page layout.
    1. From the object management settings for cases, go to Page Layouts.
    2. Select **Case Layout**.
    3. Add the **Case Related Issues** and **Related Change Requests** related lists and to the Related Lists section.
    4. Save your changes.
    5. From Setup, in the Quick Find box, enter Lightning App Builder, and select **Lightning App Builder**.
    6. Find Case Record Page and click **Edit**.
    7. Add the Related List - Single component to your page layout under the Related tab.
    8. For the Related List, select **Case Related Issues**. The Case Related Issues related list lets your users see problems and incidents related to the case from the case record.
    9. Add another Related List - Single to your page layout and select **Related Change Requests**. The Related Change Requests related list lets your users see change requests related to the case from the case record.
    10. Save and activate the page.
2. See related products from the Incident page layout. For orgs with Customer Service Incident Management enabled after Winter ’24, these steps are enabled by default.
    1. From the object management settings for incident related items, go to Page Layouts.
    2. Add the Product field to the Detail section.
    3. To make the Asset field optional, deselect the Asset’s **Required** field property.
    4. Save your changes.