---
schema_version: "1"
id: 3629135c443b46c92c32d5aebb457074e4e829fd47f7e45fb855222e8de44746
title: Add the Incident Alerts Utility to a Lightning Console App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_add_incident_alert.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_incident_alert.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 50233fae4aa3b490207e897e1d03b58609d36faabe20746b81c5652ea6c1cb9d
description: To let users receive broadcast alerts when an incident occurs, add the Incident Alerts utility item to your Lightning console app. This step is required only for users with custom Lightning apps and is enabled automatically for Lightning Service Console users.
products:
  - Service Cloud
release: "264"
---
# Add the Incident Alerts Utility to a Lightning Console App

To let users receive broadcast alerts when an incident occurs, add the Incident Alerts utility item to your Lightning console app. This step is required only for users with custom Lightning apps and is enabled automatically for Lightning Service Console users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The Incident Alerts utility appears in the utility bar in your Lightning Console app. From there, support reps can see broadcast alerts about new incidents and attach related cases.

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. Under Set Up Broadcast Alert, find Add Incident Alerts Utility, and select **Go to App Manager**.
3. Click the dropdown next to the console app that you want to add Incident Alerts to, then click **Edit**.
4. Under Utility Items, click Add Utility Item.
5. Click **Incident Alert**.
6. Save your changes.

After you add the Incident Alerts utility, create a broadcast topic and assign it to a group.