---
schema_version: "1"
id: fe2f113c72e5ef0fa6ad6063e8279521f2bee5085885f517f3d50ee224dff367
title: Add a Broadcast Site Banner to Your Help Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_add_a_broadcast_site_banner.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_a_broadcast_site_banner.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3754c8e462a7dfd9b9282fa63dd3c401d8d62946257ca10ffdbe1ceab883f9fc
description: Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.
products:
  - Service Cloud
release: "264"
---
# Add a Broadcast Site Banner to Your Help Site

Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Customer Service Incident Management must be enabled.
- Broadcast site banners must be enabled.
- Broadcast topics must be assigned to networks.

1. Go to the incident related lists and find the Broadcast Communications related list.
2. Click **New Broadcast Site Banner**.
3. Review the sites where the banner will be added and click **Next**.
4. Select the relevant broadcast topic and click **Next**.
5. Enter the banner message.
6. Select whether to make the site banner visible to all website visitors or to only authenticated site visitors.
    
    ![Preview box for adding a banner to a website.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_broadcast_banner_preview.png)

When the incident is resolved, deactivate the banner to remove it from your site.