---
schema_version: "1"
id: 0fefd3d5a29121f2b204ab5bf2066af589cce66676772f9c4028a75a648b9d23
title: Field Service Intelligence (CRMA)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ifs_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ifs_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5bea8048b9c3da675716d519bf6ad78169659febe68a8128b2b796965ac7e909
description: Determine whether you're meeting your customer service goals with easy-to-understand data visualizations that help you improve operations and reduce costs. Field Service Intelligence includes Data 360, CRM Analytics, and Agentforce Service (formerly Service Cloud).
products:
  - Field Service
release: "264"
---
# Field Service Intelligence (CRMA)

Determine whether you're meeting your customer service goals with easy-to-understand data visualizations that help you improve operations and reduce costs. Field Service Intelligence includes Data 360, CRM Analytics, and Agentforce Service (formerly Service Cloud).

- **[Field Service Intelligence Considerations and Requirements](https://help.salesforce.com/s/articleView?id=service.ifs_considerations.htm&release=264.0.0&type=5)**  
    When you set up Field Service Intelligence, you must have certain settings configured for your org.
- **[Set Up Field Service Intelligence](https://help.salesforce.com/s/articleView?id=service.ifs_setup.htm&release=264.0.0&type=5)**  
    Use the Field Service Intelligence Setup page to walk through the steps for Data 360 prerequisites, and then install Field Service Intelligence.
- **[Field Service Intelligence Dashboards](https://help.salesforce.com/s/articleView?id=service.ifs_dashboards.htm&release=264.0.0&type=5)**  
    Field Service Intelligence dashboards display key field service performance metrics and provide data-driven visuals.