---
schema_version: "1"
id: 9e43d697ec4a46d62d263e7d4179ad72ede748942d60780bb6547964099e8627
title: Create a Data 360 Salesforce CRM Connection
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ifs_data_cloud_connect.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ifs_data_cloud_connect.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1447a9811404d49a65d986ff00877936ff46430c56c85d3ea395d2382ec94445
description: Before installing the Service data kit and Field Service Intelligence, connect Data 360 to Agentforce Service (formerly Service Cloud).
products:
  - Field Service
release: "264"
---
# Create a Data 360 Salesforce CRM Connection

Before installing the Service data kit and Field Service Intelligence, connect Data 360 to Agentforce Service (formerly Service Cloud).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note For Summer ‘24, Field Service Intelligence supports only an internal Salesforce connection.

1. On the Field Service Intelligence setup page, click **Connect** for the **Create the Data Cloud Salesforce CRM Connection** step.
2. Ensure you have an internal Salesforce connection.
    1. If no connections are listed, click **Connect**. Then click **Connect** again for the Salesforce org.
    2. If connections exist, make sure that you have a connection to the Salesforce org. If you don’t, click **New** and then click **Connect** for the Salesforce org.

Your Salesforce org is now connected as a data source and data action target.