---
schema_version: "1"
id: 2424a56b68de4a99ae4e18c63682c319ee898f3dfafa64a2ab3a8da87da0c6b8
title: Work Orders Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ifs_dashboards_wo.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ifs_dashboards_wo.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: df1a57500ae95fab1329758ae6c81761abd3e1afe8c3608accd4a2ba5bf3f42a
description: Understand and monitor work across territories based on status, priority, and other attributes. View trends and keep up with your organizational goals.
products:
  - Field Service
release: "264"
---
# Work Orders Dashboard

Understand and monitor work across territories based on status, priority, and other attributes. View trends and keep up with your organizational goals.

Select from the filters to refine your view, and review the high-level statistics. In the charts, you can see work orders by time, account, status, and priority. Lastly, drill into details for each work order.

 
| ROUTING KPI | CALCULATION |
| --- | --- |
| Total work order count | Total number of work orders created in the past 30 days. |
| New work orders | Total number of work orders in new status. |
| Closed work orders | Total number of work orders in closed status. |
| In progress work orders | Total number of work orders in progress. |
| Average response time | The amount of time between when the work order was created and when the service appointment was created and scheduled. |
| Average completion time | The amount of time between when the work order was created and when it was closed. |
| Work order status | Total number of work orders sorted by status. |
| Work order priority | Total number of work orders sorted by priority. |
| Work order by account | Total number of work orders sorted by account. |
| Work order by time | Total number of work orders by day, week, or month based on the created date.  |