---
schema_version: "1"
id: 5b3b169a48addc383874ad8373047681a76f8b772eb317154df02eb5d001ba2c
title: Resource Management Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ifs_dashboards_resource.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ifs_dashboards_resource.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 866bef4999e780dd46124c594493b362419532dfeb277f79b20045538a827124
description: Monitor resource utilization, performance efficiency, and burnout risk. You can compare individual metrics against team and organizational benchmarks.
products:
  - Field Service
release: "264"
---
# Resource Management Dashboard

Monitor resource utilization, performance efficiency, and burnout risk. You can compare individual metrics against team and organizational benchmarks.

To refine your view, select from the filters and review the high-level statistics. In the charts, you can see technician use over time, appointments that can't be completed, and the average resource travel time and distance. Lastly, drill into details for each service resource.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note These metrics are derived from the Service Resource object.

 
| KPI | CALCULATION |
| --- | --- |
| Total Active Resources | Total number of service resources with an Active status. |
| Average Technician Utilization (%) | Percentage of hours that resources work out of their total available hours. |
| Average Travel Time (Hours) | Estimated travel time for all resources. |
| Average Travel Distance | Estimate from the Travel Time field on the Assigned Resource object, which links the Service Resource and Service Appointment objects. |
| On Time Arrival | Total number of appointments where the Actual Start time occurs before the Scheduled Start time. |
| Overtime (Hours) | Total number of hours that are identified as overtime. |
| Average Closed Service Appointments | Total number of service appointments with a status of Closed compared to the number of resources for the defined date range. |
| Average Incomplete Service Appointments | Average number of service appointments with a Cannot Complete status compared to the number of resources for the defined date range. |
| Technician Utilization | Hours that a resource works out of their total available hours by day, week, month, or year based on Scheduled Start Date. |
| Average Travel Time by Resource | The estimated travel time from the assigned Resource object for the appointment. |
| Average Travel Distance | Average based on the Distance field on the Assigned Resource object, which links the Service Resource and Service Appointment objects. |