---
schema_version: "1"
id: 2c970c05cb5f7cea72bace7aa42f550bc7d7901f9eaa6037749a7e0c79723944
title: Vote on Ideas
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ideas_vote.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ideas_vote.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ad30cdf05f2cd968bacff4ac675d1e5da6ef007cb3c26dd87fe0ddb8e044bef4
description: Promote or demote ideas to change their score.
products:
  - Service Cloud
release: "264"
---
# Vote on Ideas

Promote or demote ideas to change their score.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d22083e54">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">To view the Ideas tab:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">Read on ideas </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">To view and vote for ideas:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">Read on ideas</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">To create ideas and add comments to ideas:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">Create on ideas</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">To edit ideas and edit comments on ideas:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22083e54 ">Edit on ideas</td>

          </tr>
        </tbody>
      </table>

In an Ideas community, a vote means that you’ve either promoted or demoted an idea. If you agree with or like an idea, click **promote** to add 10 points to the idea. You can’t promote the same idea more than one time, and you can’t promote an idea that you’ve already demoted. Salesforce automatically adds your promote vote to any idea that you post.

If you dislike an idea, you can click **demote** to subtract 10 points from its overall score and decrease the idea's overall popularity ranking. You can’t demote the same idea more than one time, and after you demote an idea you can’t promote it. An idea can have negative overall points if more users demote the idea than promote it.

To vote on an idea:

1. On the Ideas tab, locate an idea that you want to promote or demote.
2. To add 10 points to the idea, click **promote** next to the idea. To subtract 10 points from the idea, click **demote**. After you’ve voted, your Nickname displays at the bottom of the idea's detail page to track that your vote was made.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note When you post a new idea, you automatically cast a vote for that idea. Ten points are added to the idea's score.

#### See Also

- [Understand and Work with Ideas](https://help.salesforce.com/s/articleView?id=service.ideas_about.htm&release=264.0.0&type=5 "The Ideas feature serves communities of users who post, vote for, and comment on ideas. An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation.")
- [View Ideas](https://help.salesforce.com/s/articleView?id=service.ideas_view.htm&release=264.0.0&type=5 "Learn the different ways to view Ideas in Salesforce.")
- [Working with and Using Ideas](https://help.salesforce.com/s/articleView?id=service.ideas_using.htm&release=264.0.0&type=5 "Ideas feature serves communities of users who post, vote for, and comment on ideas. An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation.")
- [View Your Recent Activity Page](https://help.salesforce.com/s/articleView?id=service.ideas_myprofile.htm&release=264.0.0&type=5 "Your Recent Activity page contains a summary of all the recent activity that relates to your participation within a zone. Here’s how to access it.")