---
schema_version: "1"
id: ea5501d591cab759be8ea265cc4513cea7102fe434bacd8f0bfad0853bf39558
title: Working with and Using Ideas
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ideas_using.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ideas_using.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88078f3ea952f193b2e5ea59eee485243a239836aba2ed595a5d5e189da756b4
description: Ideas feature serves communities of users who post, vote for, and comment on ideas. An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation.
products:
  - Service Cloud
release: "264"
---
# Working with and Using Ideas

Ideas feature serves communities of users who post, vote for, and comment on ideas. An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d40473e54">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">To view the Ideas tab:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">Read on ideas </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">To view and vote for ideas:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">Read on ideas</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">To create ideas and add comments to
            ideas:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">Create on ideas</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">To edit ideas and edit comments on
            ideas:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40473e54 ">Edit on ideas</td>

        </tr>
      </tbody>
    </table>

You can:

- [Post ideas](https://help.salesforce.com/s/articleView?id=service.ideas_post.htm&release=264.0.0&type=5 "Learn to post and edit Ideas.")
- [View ideas](https://help.salesforce.com/s/articleView?id=service.ideas_view.htm&release=264.0.0&type=5 "Learn the different ways to view Ideas in Salesforce.") or [Idea Themes](https://help.salesforce.com/s/articleView?id=service.idea_themes_overview.htm&release=264.0.0&type=5 "Idea Themes lets you invite community members to post ideas about specific topics so that members can solve problems or propose innovations for your company.")
- Search for ideas
- [Vote for ideas](https://help.salesforce.com/s/articleView?id=service.ideas_vote.htm&release=264.0.0&type=5 "Promote or demote ideas to change their score.")
- [Comment on ideas](https://help.salesforce.com/s/articleView?id=service.ideas_comment.htm&release=264.0.0&type=5 "Comments are plain text responses to posted ideas that enable discussions about the ideas.")
- [View recent activity and replies](https://help.salesforce.com/s/articleView?id=service.ideas_myprofile.htm&release=264.0.0&type=5 "Your Recent Activity page contains a summary of all the recent activity that relates to your participation within a zone. Here’s how to access it.")
- [Subscribe to syndication feeds](https://help.salesforce.com/s/articleView?id=service.ideas_feeds.htm&release=264.0.0&type=5 "Syndication feeds enable users to subscribe to changes in Ideas and receive updates in external news readers.")

Each time you click the Ideas tab, the Popular Ideas subtab displays ideas in all categories. To change your current view, click one of the other subtabs like Recent Ideas or Top All-Time. Click ![three column list icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/elv_list_toggle.png)**List** to toggle back to the list view.

#### See Also

- [Understand and Work with Ideas](https://help.salesforce.com/s/articleView?id=service.ideas_about.htm&release=264.0.0&type=5 "The Ideas feature serves communities of users who post, vote for, and comment on ideas. An Ideas community provides an online, transparent way for you to attract, manage, and showcase innovation.")