---
schema_version: "1"
id: 25e5b9832687d3ae93e68e9250cf16685ccdd4dbb1ab89e40b03aa0de537a806
title: Encouraging Innovation with Idea Reputation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ideas_reputation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ideas_reputation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c432f1ddc33bfb5a45184c5f48024ba483f5d085c9bfc93e7e521fe0c004b049
description: Reward the most influential and innovative members of your Ideas community by acknowledging their participation and contribution to the community.
products:
  - Service Cloud
release: "264"
---
# Encouraging Innovation with Idea Reputation

Reward the most influential and innovative members of your Ideas community by acknowledging their participation and contribution to the community.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

By enabling Reputation in Ideas, and then choosing level names and thresholds, you let users earn points and ratings that reward and encourage frequent, meaningful activity in the community. As community members engage more frequently, they improve the overall quality of ideas, which means that everyone reaps the benefits of a vibrant, creative partnership with your customers.

Users are awarded points for many activities including:

- Creating an idea
- Receiving a comment on their idea
- Receiving an upvote on their idea or comment
- Commenting on someone else’s idea

Reputation points are calculated separately for each zone, and for the cumulative activity within the entire organization. Users who participate in different zones will have different reputation values for each zone based on their activity in that zone. When users are logged into the internal application, their reputation score is based on their participation in all zones to which they belong.

Ideas comes with the following pre-defined reputation levels that apply to all zones and to the internal application. Using the API, reputation levels and points for each level can be added or edited to reflect the levels of participation in your community.

 
| Name | Points per Level |
| --- | --- |
| Observer | 0 – 99 |
| Contributor | 100 – 399 |
| Influencer | 400 – 1499 |
| Thought Leader | 1500+ |

Reputation levels are available through the API and can be displayed in custom Ideas implementations. To add or edit reputation level names, points per level, or other attributes of a reputation in any of your zones, use the and IdeaReputationLevel objects in the API. You can create up to 25 different reputation levels for each zone.

#### See Also

- [Enable and Customize Ideas Settings](https://help.salesforce.com/s/articleView?id=service.ideas_settings.htm&release=264.0.0&type=5 "Manage organization-wide settings for Ideas.")