Designate Community Experts

View supported editions

An expert is a member of the Ideas community who speaks credibly and authoritatively on behalf of your organization. When experts post comments or ideas, a unique icon displays next to their name (). The Salesforce administrator can designate as many experts as necessary.

If you want to have experts in your Ideas community, set up Zones and create a public group that includes the expert users. Then, during the setup process you can designate this public group as your experts.

Before you select a public group to be experts, note the following:

• An expert can be an employee of your organization who is responsible for providing official responses to the Ideas community. An expert can also be someone outside your organization who is active within the Ideas community and knowledgeable about the subject matter.
• The only difference between an expert and other Ideas community members is the unique icon that displays next to the expert's name. Experts don’t have any extra permissions beyond what’s specified in their user profile and permission sets.
• Experts must be part of a public group and that public group must be specified in the Experts Group dropdown list. If the experts within each Ideas community are different, consider creating a public group for each community.
• If an Ideas community is displayed in a Customer Portal or partner portal, you can use a cascading style sheet (CSS) to change the icon associated with the expert. When creating a portal, specify your CSS in the Header of your portal and use the expertUserBadge class to reference the new background image for the expert. Make the icon no larger than 16 by 16 pixels.